Job Description

Position Title: Regional Director

Reports To: Vice President of Field & Operations

Status: Full-time, Regular position

Category: Management

Location Name: Field Support (Texas)

Location Address: Remote + Travel (50% minimum travel)

\We are looking for candidates in Texas - Richardson/Dallas preferable\

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Regional Director has full P&L responsibility for the Region and directs the operations of all assigned Centers in achieving assigned budget and metrics, enforce all policies and procedures as established by Service Experts in Center and Region Operations, ensure the proper training and development of all Center Managers and Region staff and accountability for the KPIs of the Region.

Key Responsibilities:

• Lead by example by coaching and supporting the SE health and safety program in the Region. 
• Review on a regular basis safety performance with the Center Leadership and review their responsibilities and related performance on an on-going basis. 
• Correct or provide the resources to correct substandard acts or conditions that you may come to light whether identified by a subordinate or personally. 
• Direct resources to conduct health & safety training as prescribed by the company program(s) or procedure(s). 
• Conduct health and safety observations as prescribed by company program(s) or procedure(s). 
• Conduct Accident/ Incident Investigations as prescribed by company program(s) or procedure(s). 
• Comply with your duties as prescribed by local legal jurisdiction. 
• Supervise and direct the activities of General Managers and Region staff personnel so cooperation is maintained and teamwork encouraged.  
• Develop and maintain a clear organizational plan for business growth. Revise this plan periodically based on the direction of growth and financial capabilities of the company.  
• Keep all personnel clearly involved and informed about company policies and objectives.  
• Ensure that every coworker is responsible, accountable and rewarded for meeting company objectives. 
• Hire and, if necessary, terminate employees directly responsible to the Director position. 
• Ensure that fair and equitable policies exist for the pay of co-workers. 
• Evaluate the performance of employees directly responsible to the Director according the Human Resources policy. 
• Review with direct reports the problems concerning their co-workers, the selection, employment, promotion, assignment, discipline or dismissal of co-workers. 
• Plan, budget, purchase and have available all the equipment and facilities needed for the profitable operation of the Centers in assigned area. 
• Assure that adequate warehousing facilities are available for material and equipment. Review and enforce inventory policy and asset protection in accordance with company policy. 
• Establish with the Regional Sales Manager, the long and short-term sales goals of the Region and Centers. 
• Supervise and direct the RSM to ensure all RSC’s are performing to their highest potential and are acting in accordance with SEI policies and procedures, as well as executing related sales and marketing strategies and campaigns. 
• Coordinate with Regional Marketing Manager and execute an overall marketing strategy.  
• Coordinate with Region to execute Pricing strategy and ensure that pricing procedures and controls are in place according to SEI policy. 
• Supervise and direct Managers to meet or exceed KPI’s as established by RVP’s or SE.  
• Periodically review overall staffing requirements at both Center and Region levels to ensure they are in line with best practice guidance as provided by SEI. 
• Ascertain all financial information is available to management as directed on a timely basis.  
• Review and analyze monthly financial information and take corrective action, where necessary. 
• Conduct budgeting and planning activities, as needed, in coordination with Region. 
• Take action required to ensure overall company sales goals are met, keeping the company’s overall financial capabilities in mind. 

Required Qualifications:

• Exceptional verbal and written communication skills.  
• Exceptional leadership and interpersonal skills.  
• Exceptional problem-solving skills. 
• Understanding of accounting and finance as it relates to the industry.  
• A high degree of industry knowledge in areas such as marketing, sales techniques, organization, systems   and policy design, management, etc.  
• Exceptional organization and planning skills.  
• Strong understanding of general marketing and sales techniques and strategies.  
• Knowledgeable in the servicing & installing commercial/residential HVAC equipment & accessories. 
• Must have a post-secondary degree/diploma in a business or technical field. 
• Prefer 5-7 years’ experience the HVAC/Refrigeration Industry. 
• Require 5 – 7 years of leadership and/or management responsibilities. 
• Strong understanding and overall knowledge of the residential and commercial HVAC/Refrigeration industry. 

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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