Job Description
Description We are seeking an experienced and proactive Director of Security to oversee the safety, security, and loss prevention strategies for our premier boutique hotel. Featuring three bustling bars, a full-service restaurant, and a cafe, our property requires a leader who can balance a high standard of discreet, hospitality-driven security with vigilant risk management. In this role, you will be responsible for ensuring a safe environment for all guests and staff, mitigating internal and external theft, spearheading property-wide safety initiatives, and directly managing and developing a dedicated team of security guards utilizing industry-leading security, surveillance, and property management platforms.
Team Leadership & Safety Committee
• Spearhead the hotel's Safety Committee, organizing regular meetings, driving safety awareness, and ensuring property wide compliance with OSHA and local safety regulations.
• Recruit, train, schedule, and evaluate a team of five physical security guards
. • Develop standard operating procedures (SOPs) for the security team, ensuring they align with the hotel's boutique hospitality standards. • Lead by example, fostering a culture of vigilance, professionalism, and excellent customer service across all departments. Physical Security, Surveillance, Access Control & Guest Safety
• Oversee all physical security operations across the hotel property, including the lobby, guest floors, restaurant, cafe, and three bars. • Actively monitor, manage, and export CCTV footage utilizing the XProtect Video Management System to investigate incidents, support loss prevention, and ensure comprehensive property surveillance.
• Administer and manage the property's electronic access and key control systems, including Vostio and BioStar, ensuring appropriate access levels for staff and guests.
• Maintain strict accountability of physical assets and keys using the KeyWatcher management system.
• Coordinate emergency response protocols (medical emergencies, fire, evacuation) and serve as the primary liaison with local law enforcement and first responders.
• Manage crowd control and de-escalation in high-traffic food and beverage (F&B) and nightlife areas. Loss Prevention, Reporting & Risk Management
• Utilize MS Shift to log daily activity reports, manage lost and found, track incidents, and maintain comprehensive, organized security records. • Interface with the front desk and utilize OPERA Cloud to verify guest information, resolve room disputes, and support seamless hotel operations.
• Develop and implement comprehensive loss prevention programs to minimize internal theft, external theft, and property damage. Position: Department: Reports To: Status: Director of Security Security Director of Rooms Exempt
• Conduct internal investigations regarding missing inventory, cash discrepancies, and employee misconduct in collaboration with Human Resources and F&B Management.
• Regularly audit safety practices, access points, and inventory controls across the bars, restaurant, and cafe.
Qualifications • Experience: Minimum 4 years of progressive hotel, security, or law enforcement experience, with at least 2 years in a management or supervisory role.
• Industry Knowledge: Previous experience in hospitality, hotel, or nightlife security is highly preferred. Experience managing security around venues that serve alcohol is essential.
• Technical & Systems Proficiency: Required hands-on experience and working knowledge of: ◦ XProtect (Video Management System / CCTV) ◦ MS Shift (Security operations and incident reporting) ◦ OPERA Cloud (Property Management System) ◦ Vostio & BioStar (Access control platforms) ◦ KeyWatcher (Electronic key management)
• Risk Management: Proven track record of leading safety committees, conducting internal investigations, and implementing effective loss prevention strategies.
• Skills: Exceptional conflict resolution and de-escalation skills. Strong written and verbal communication abilities.
• Customer Service: Ability to maintain a welcoming, hospitality-first demeanor while enforcing safety policies.
• Certifications: Valid state security guard license, and current CPR/AED and First Aid certifications.
Job Tags
Full time, Local area, Shift work