UX Writer
Must Have Technical/Functional Skills
Content Design & Strategy
Planning & Content Operations
UX Writing & Voice & Tone Systems
Conversational Design (NLP)
Governance & Standards
Knowledge Management & Documentation Scalability
Go-to-Market Messaging & Product Positioning
Behavioral Economics in UX
Cross-functional Stakeholder Facilitation
Agile / Advanced Scrum
HTML/CSS
Roles & Responsibilities
Search Engine Optimization (SEO) and content strategy
Keyword research
Write compelling copy that converts or compels website visitors to engage
Facilitate UX sessions and workshops
Provide consultation on content strategy for intranet and smaller internal ecosystems
Provide consultation on content strategy for Knowledge Management content
Support product management, design team members and business stakeholders
Support other organizations, departments, and teams to create a consistent voice and tone
Provide services during the following US business hours 8:00 AM CST to 5:00 PM CST
Strong collaboration with a cross-functional team to build a scalable knowledge base aligned with client needs, integration techniques incorporating industry standard ServiceNow workflow
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