Job Description

Location Designation: Hybrid - 3 days per week 

Job Title: Qualitative UX Researcher, Field Experiences

New York Life provides a broad ecosystem of digital tools and platforms that enable our agents, advisors, and field managers to successfully operate and grow their businesses. These “Field Experiences” span CRM systems, reporting dashboards, marketing tools, task management platforms, and other essential solutions. As a Qualitative UX Researcher dedicated to Field Experiences, you will partner with Design and Product to drive user-centered decisions through rigorous research, ensuring our tools are intuitive, effective, and aligned to the real-world needs of our field force.

Key Responsibilities

Research Strategy and Execution

• Develop comprehensive research plans aligned to product objectives and organizational priorities
• Select and apply appropriate qualitative methodologies (e.g., in-depth interviews, usability testing, contextual inquiry, diary studies)
• Coordinate participant recruitment in partnership with internal or external support
• Develop research screeners, discussion guides, and session materials as needed
• Conduct research sessions with professionalism and methodological rigor
• Apply structured analytical approaches to identify patterns, themes, and key findings

Insight Development and Reporting

• Synthesize qualitative data into clear, actionable insights and recommendations
• Translate research findings into executive-ready presentations and documentation
• Tailor communications to a range of audiences, from design and product teams to senior leadership
• Connect user insights to measurable business and product impact

Cross-Functional Partnership

• Establish and maintain strong working relationships with Designers, Product Managers, and other stakeholders
• Partner with the Analytics teams to integrate qualitative insights with quantitative data, ensuring research findings are grounded in behavioral trends and performance metrics
• Proactively identify and pitch research opportunities throughout the product development lifecycle
• Advocate for user-centered decision-making across teams and throughout the design and development process

Contribution to Research Operations

• Support research standards, documentation practices, and knowledge management
• Contribute to shared tools, templates, and best practices within the UX research function
• Proactively look for ways to improve the UXR practice overall

• Experiment with generative AI tools within NYL guidelines to enhance productivity and improve velocity of research work

Qualifications

Education

• Bachelor’s degree in Human-Computer Interaction, Psychology, Communications, Design, or related field (or equivalent experience)

Experience

• Minimum 3–5 years of professional experience conducting qualitative UX research

• Demonstrated ability to independently plan and execute end-to-end research studies
• Experience working with unmoderated research tools (e.g. UserTesting, Maze, Dscout) and design tools (e.g. Figma)
• Strong moderation, interviewing, and facilitation skills
• Experience synthesizing qualitative findings into structured, business-relevant insights
• Proven ability to collaborate effectively in cross-functional, matrixed environments
• Excellent written and verbal communication skills
• A portfolio or work examples demonstrating end-to-end qualitative research experience, including methodology, synthesis, and impact on product or business decisions

Preferred Qualifications

• Experience in complex, highly regulated, or enterprise environments (financial services, insurance, or B2B2C environments)
• Experience conducting research on AI-enabled tools/products
• Familiarity with mixed-method research approaches
• Experience working within agile or iterative product development frameworks

Please include work examples or portfolio as a document or link with your resume when applying. If sharing a portfolio link, please include the password if applicable.

Pay Transparency

Salary Range: $90,000-$128,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview 

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. 

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the  Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .

​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93606

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