Dispatcher Job at Falzone Towing Service Inc., Wilkes Barre, PA

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  • Falzone Towing Service Inc.
  • Wilkes Barre, PA

Job Description

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Falzone Towing Service is a family-owned leader in the towing industry, known for its commitment to exceptional customer service and operational excellence. As a Towing Dispatcher, you will play a vital role in ensuring the smooth coordination of service calls and timely assistance to customers in need. This position offers the opportunity to work in a supportive, dynamic environment where employees are valued and teamwork is essential to our continued growth and success.

Responsibilities

  • Answer and manage a high volume of incoming calls with professionalism and efficiency.
  • Schedule and coordinate service calls, ensuring accuracy and attention to detail.
  • Create and manage dispatch tickets for all service requests.
  • Maintain clear and effective communication with drivers and customers to facilitate timely service delivery.
  • Support the dispatch team in achieving operational efficiency and customer satisfaction.

Qualifications

  • Exceptional customer service skills.
  • Strong multitasking abilities and a logistics-oriented mindset.
  • Excellent organizational and computer skills.
  • Experience in the trucking or towing industry is a plus.
  • Willingness to work some holidays and weekends as needed.
  • Bilingual in English and Spanish preferred.

Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • PTO paid time off
  • Retirement plan with company match
  • Company Paid Group Term Life insurance Policy

Job Tags

Full time, Weekend work

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